Cutting Through the Noise to Get to Dell: Update!

Well, this officially worked better than I expected.

After reaching out to Dell on Twitter and receiving two replies, the company has officially made things right in my mind.  @LisaG_atDell went the extra mile for me as a Dell customer, and put another customer service representative in touch with me today.  Here is their message:

Thank you for your recent Dell purchase.  I sincerely regret that your purchase has not gone smoothly for you.  I am emailing on behalf of Lisa Gxxxx and am eager to speak with you.  I was unable to reach you at xxx-xxx-xxxx.  If it is satisfactory to you I would like to place your order for the Xbox 360 Elite Holiday bundle for $220.29 (plus applicable taxes) with free next business day shipping.  I will have a final total for you when we complete your order.

Kudos, Dell.  You've done the right thing and offered to replace my purchase at the price I had intended to buy it at, and gone out of your way to ensure my satisfaction as a customer.  I'm VERY impressed with your willingness to respond to customers via new media avenues.  I only wish your original customer service team had been as responsive - but hey, you made it right in the end.

And let this be a further lesson: Twitter can do more than you might think.